Terms of service

What is included

A voice assistant configured for your business, the minutes your plan states, and the portal for calls, appointments, messages and usage. We do the initial configuration and it is charged once.

Minutes beyond those included are billed at your plan's per-minute rate.

What is not included

On web plans the assistant does not transfer a live call to a phone: it takes a message and tells you to call back. That is a technical limit of browser calling, not a commercial choice, and it is stated before you sign up.

The service does not replace your reception, and does not guarantee every enquiry is resolved without a human.

Your responsibilities

That the information you give us to configure the assistant — hours, prices, services, coverage — is correct and current. The assistant answers with what you loaded.

Using the service lawfully, and not for unsolicited communications where the law prohibits them.

Billing and cancellation

The service is monthly, billed in advance, with overage billed in arrears. There is no minimum term: you can cancel by telling us, and the service runs until the end of the period you paid for.

Availability and liability

The service depends on third-party providers (telephony, speech processing, hosting). We do not offer a written availability guarantee, and we do not commit to response times or to the assistant's accuracy.

Our liability is limited to the amount paid for the service in the previous three months.

Changes

If these terms or the prices change, we give reasonable notice by email. If you do not agree, you can cancel before they take effect.